We provide a warranty for our products in that we remedy faulty material or workmanship by repairing resp. replacing the parts or the product concerned. The delivery to the customer is free of charge.
- 2 years
We provide a 2-year warranty for all failure in movable parts (joints and membranes) due to faulty material or workmanship either in the form of repair or replacement at our discretion.
- 5 years
The warranty for all failure in rope nets, painted metal parts and moulded plastic parts due to faulty material or workmanship is five years either in the form of repair or replacement at our discretion. Ropes are UV stabilized to the maximum, nevertheless some colour fading will occur over time.
For all wooden parts we provide a 5-year warranty in the form of repair or replacement at our discretion if the defect is due to faulty material or workmanship.
The use of wooden posts in combination with synthetic floor coverings (EPDM) is strongly discouraged. Due to moisture accumulation in the clamping range the risk of fungus or decay of the posts is greatly increased. The use of bark mulch as impact attenuating material in the area of the wooden posts is strongly discouraged as well, because this too increases the risk of fungus or decay of the posts. Any subsequent damage to the wooden posts is therefore not covered by our warranty.
In order to increase the longevity of the wooden posts these are to be driven into sleeve foundations and provided with a drainage layer. (Please ask Corocord for further details.)
The formation of cracks in solid wood in outside areas is a natural feature of the material used. The trunks that we use remain in woodland for at least two years after they were felled and before they are processed. This means that the tensions within the wood are decreased substantially. We only use wood with durability categories 1 and 2 (DIN EN 350-2); all wood is free of sapwood. Thus formation of a crack does not decrease resistance to fungus or decay.
We do not provide any warranty and/or accept any product liability for wood supplied by us with regard to the formation of cracks and their consequences if solid wood is installed in an outside area.
- 10 years
The warranty for all failure in metal parts of the support structure (masts/posts galvanized and non painted, “S” clamps, rope clamps) due to faulty material or workmanship is ten years either in the form of repair or replacement at our discretion.
- 20 years
For failure in HDPE and HPL panels due to faulty material or workmanship we provide a warranty of twenty years either in the form of repair or replacement at our discretion. This warranty applies to all natural climates. Panels are UV stabilized to the maximum, nevertheless colour fading will occur over time.
- Our warranty is limited to Corocord products.
- The warranty only applies on the precondition that the products have been properly assembled and installed as well as maintained and inspected. The warranty does not apply if the products were not properly assembled and installed in accordance with the instructions of Corocord or not properly maintained and inspected in accordance with the maintenance instructions of Corocord.
- The warranty does not cover typical wear and tear, corrosion of the surfaces of metal parts, wearing of rope or membrane surfaces as a result of use, discolouration of surfaces as well as other aesthetic impairments, or defects resulting from improper use or vandalism.